Matilde Baeta

If you receive an incorrect item that doesn’t match your order, please contact Plotwist customer support immediately. Provide your order number, a description of the wrong item received, and a phot...

At Plotwist, we take great care to ensure your books arrive in perfect condition. However, if you receive a damaged or defective item, please notify us as soon as possible. To report a damaged book...

Refunds may be partial or denied if returned items show signs of use, damage, or are missing components. Such cases will be documented during inspection, and you will be informed via email with exp...

After submitting your return request and shipping the item back, please allow sufficient time for transit and inspection. We recommend keeping your return shipment receipt to track the package in c...

Once your return is received and inspected, refunds are typically processed within 7 to 10 business days. The refunded amount will be credited to the original payment method used for the purchase u...

Certain items cannot be returned or exchanged, such as eBooks, are often excluded from returns unless defective or incorrectly fulfilled. Final sale items or heavily discounted items may also be no...

Returning a book to Plotwist is simple. After submitting your return request, you will receive instructions and a shipping label. Pack the book carefully to prevent damage and attach the return lab...

Digital products such as eBooks are subject to different policies from physical books. Since digital content is instantly delivered and non-tangible, returns or refunds are generally not accepted e...

To begin a return, submit a ticket through the Plotwist Help Center, providing your order number and reason for return. We will guide you through the return process and provide a pre-paid shipping ...

At Plotwist, we want you to be completely satisfied with your purchase. We accept returns of most physical books within 30 days from the date of delivery. To qualify, items must be in their origina...